• Activation and subscription (monthly + annual) fees: required in advance before activation.
• Monthly subscription fees are paid using a credit card.
• Annual subscription fees are paid using bank transfers.
• Monthly usage fees are paid using a credit card.
• All the prices shown do not include taxes.
• The billing cycle is calculated every first day of the month.
• Paying for the annual subscription will get you a discount of 2 a month.
• The company is not entitled to refund any amount paid except in the event of a technical malfunction from the part of DMS Media, and the client is unable to access the platform for a period exceeding 7 working days.
• Monthly subscription and activation (if found) fees are paid in advance.
• Monthly usage subscriptions (does not include the 1000 free conversations) are paid at the end of the month.
• The subscription can be started during any day of the month, and the monthly subscription will be deducted according to the percentage and proportion to the days you used the DMS Media platform (applicable only for the first month).
• The DMS Media system is disconnected after 7 days from the issuance of any unpaid invoice.
• Prices do not include the WhatsApp package, which is directly deducted from the Meta platform. For more details, please refer back to WhatsApp prices available on this link.
• A person responsible for managing the system and distributing permissions must be appointed.
• The user of the system is responsible for complying with all the rules and policies of WhatsApp and Meta as described here.
• If the chatbot is connected to the company’s systems through the API, the request capacity is one request per second.
• The custom chatbot is manually built and modified by the DMS Media team according to the customer’s needs.
• All packages include one phone number. You can add other numbers in exchange for subscription fees.
• All customer information will be available once you have an active paid subscription. In addition, all customer conversation history that happened during the past 24 months, will always be available.
• Requests and inquiries are answered within one working day.
• Work to resolve technical issues affecting service continuity begins immediately.
If you have any questions about our terms of service, Please contact us at info@dmsimedia.com
